Residential Administrative Support Services


    • Associate (Preferred)

    • Microsoft Office: 1 year (Preferred)

    • Administrative Experience: 1 year (Preferred)

Full Job Description

Job Title: Residential Administrative Support Services

Division: Out-of-Home Service

Location: 11401 Lorain Ave

Shift: N/A

Immediate Supervisor: Coordinator of Administrative Support Services Supervisor

Positions Supervised: None


Under general supervision, the Residential Administrative Support Services staff will greet visitors, answer the telephone and provides administrative and secretarial support to agency staff. Must be able to work Wednesday & Thursday from 3pm-11pm and Friday, Saturday and Sunday from 7am-3pm.


1. Education, Training, and/or Experience:

· High school diploma or GED, plus one (1) year of office and/or receptionist experience

· A minimum of forty (40) wpm typing; and/or

· An equivalent combination of education, training and experience.

2. Certifications, Licenses, Registrations:

· Successful completion of all required pre-hire tests and proof of current TB test upon hire.


Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for qualified individuals to perform the essential duties.

1. Answers the telephone, directs calls and takes messages

a. Assesses caller’s needs and routes calls appropriately

b. Monitors intercom system and responds to staff calls

2. Receives clients, visitors and guests and notifies the appropriate party

a. Directs clients, visitors and/or guests to appropriate office and/or waiting area

b. Accepts and records donations, as applicable

3. Assists with maintaining files, daily activity logs, phone logs and phone lists

4. Provides secretarial and clerical support, as assigned

a. Types correspondence, dictation, work schedules, agendas, statistical reports and other related work

b. Schedules appointments and meetings, as requested

c. Assists with preparing agendas and other related materials and provides meeting minute transcriptions

d. Assists with maintaining and auditing records according to licensing and other regulatory compliance requirements

e. Reviews program invoices and identifies discrepancies, as assigned

f. Prepares and assembles monthly/yearly agency reports and others as assigned

g. Performs a wide variety of clerical tasks including photocopying, data entry, sorting and distributing mail to appropriate parties

h. Compiles information, upon request

5. Create/revise and distribute documents (letters, spreadsheets) as assigned

6. Maintains office files and databases including client, providers, vendors and others (ex. CATT)

7. Maintains spare keys, key log, key sign-out sheets and vehicle and equipment logs/sign-out sheets

8. Transports clients via agency vehicle to outside appointments, run errands as needed.

9. Assists with maintaining office supply inventory

10. Maintains office files


1. Maintains and/or increases knowledge, skills and abilities

2. Attends agency meetings and/or committees as necessary and/or as assigned

3. Participates in and contributes to agency-related professional in-service training’s.

4. Performs other duties as assigned and/or needed.

Knowledge, Skills, Abilities & Personal Characteristics:

  • Knowledge and support of agency mission, goals, policies and procedures*
  • Basic knowledge of applicable agency rules, regulations and standards and policies impacting the Cleveland Christian Home and assigned program(s)*
  • Knowledge of office technology, equipment, practices and procedures including filing and organizing systems and telephone answering systems
  • Knowledge of computer software and applicable applications including word processing and spreadsheet software
  • Knowledge of correct use of grammar, punctuation and spelling
  • Ability to perform a wide range of clerical and secretarial functions in a highly skilled nature
  • Ability to establish a rapport with clients and their families, work with a wide range of professionals, community officials and professionals and a culturally diverse population
  • Ability to maintain appropriate and required confidentiality ensuring the integrity of sensitive information (written and/or verbal)
  • Ability to organize and prioritize work, engage in a variety of tasks and consistently meet deadlines.
  • Ability to effectively resolve and/or respond to inquires, complaints and/or conflicts.

PHYSICAL DEMANDS described here are representative of those that must be routinely met by an employee to successfully perform the essential duties of this position.

  • Ability to sit for long periods of time, physical capacity for frequent bending, stooping and lifting;
  • Ability to answer telephones;
  • Ability to perform job responsibilities in a facility or residence with multiple levels and without elevators or mechanical transportation; and
  • Operate a computer and keyboard.

WORKING CONDITIONS described here are representative of those that must be met by an employee while performing the essential duties of this position.

· Smoke-free working environment.

· Ability to provide services during non-traditional working hours.

Job Type: Full-time

Pay: $13.50 per hour


  • Dental insurance
  • Health insurance
  • Life insurance
  • Retirement plan


  • 8 hour shift
  • Day shift
  • Weekends


  • Associate (Preferred)


  • Microsoft Office: 1 year (Preferred)
  • Administrative Experience: 1 year (Preferred)

Work Location:

  • One location

Typical start time:

  • 3PM

Typical end time:

  • 11PM

Ergonomic Workspace:

  • No

Work Remotely:

  • No